Questions to Ask A Home Health Care Agency Before Hiring Them
Questions To Ask A Home Health Care Agency Before Hiring Them:
Have you ever had the experience of buying a product or service only to realize later that there were questions you wish you knew to ask up front? One of the advantages I have is that I’ve been through this process multiple times over the years and I’ve put together a list of questions you can use to have a shot at eliminating “buyers remorse.”
Who do you send for the initial in-home assessment?
Is it a skilled nurse? Is there a social worker?
Is this a free service? Will you be trying to sell me your services or simply recommending what I need?
How do you make sure your caregivers are nice, trustworthy and that I’ll be safe?
Do you screen your caregivers?
Does your agency conduct statewide police checks?
Is your agency bonded?
How much experience does your average caregiver have?
Does your agency hire experienced caregivers?
What sorts of tests do your employees have to take?
Do you have health and skills testing?
Did they mention Caregiver Code of Conduct™?
What happens if your caregiver doesn’t show up to my home?
Do you have a system for handling caregivers who don’t show up?
Who supervises your caregivers and how do you know they are doing their job?
Are the caregivers supervised?
How do you keep the family informed about what goes on during the day?
Does your agency have a policy for keeping the lines of communication open?
How do your hours and overtime work?
Will your agency accommodate the hours I need?
Does your agency take responsibility for overtime hours that I did not schedule?
What type of services do you provide?
What if I need skilled nursing or therapy?
When are your caregivers available?
Do you have around the clock availability?
Who handles unemployment, Workers Comp and other taxes?
Are you the employer?
All the above questions are very important to have answered before moving forward with a home health care agency.
Feel free to contact me and learn some of the stories behind these questions. My office number is 402-991-7399.